What happens when I reach my monthly quota?

Q: What happens when I reach my monthly quota?

Here’s what happens when you hit your monthly limit: recording continues, transcriptions stop, and there’s a small buffer before recording stops.

You can check your current limits anytime in the app (plan details / usage).

What happens when you reach your quota

Once you hit your monthly quota, messages are still recorded.
They are not transcribed anymore.
There is a small buffer: we keep recording for an extra 10% of your quota (for example, +20 or +40 messages depending on your plan).
After that, the answering machine stops recording new messages until your quota resets.

Need a temporary increase?

If you expect a peak period (seasonality, campaign, staffing changes), contact us at support@gaston.tel. We can offer a temporary quota increase (additional cost applies).

Still stuck? Email us at support@gaston.tel.