Help Center

If your payment didn’t go through, here’s how to update your billing details and get your subscription back on track.

You can switch to annual billing anytime. Here’s how it works depending on where you subscribed.

If calls aren’t reaching Gaston, your carrier usually needs to enable conditional call forwarding (busy / no answer / unreachable) to your Gaston number.

Login codes are sent by email for existing users. Check spam first; if it still doesn’t arrive, we can help.

The fix depends on what you’re missing: push notifications from the app or email notifications.

Here’s what happens when you hit your monthly limit: recording continues, transcriptions stop, and there’s a small buffer before recording stops.

If you’re changing mobile operators, temporarily deactivate Gaston until the SIM/portability is complete, then reactivate once your line is stable.